Return Policy
We want you to be as happy as you can be with your new khstudio hawaii products - so please email us if you have any issues with ordering or returning, we would be more than happy to accommodate you!
Can I return my regular priced purchase?
Yes, of course!
If you do not completely love your new khstudio hawaii products, you may return or exchange the item within 15 days from the purchase date. Only store credit will be issued.
Please email keiko@khstudio-hawaii.com for a return request, provide the order number, product name, size and reason you are returning the item. If you are interested in trying another product or size with equal value, please let us know in the email as well.
Do I have to pay for return shipping?
NOPE! As long as your return request is accepted (via email to keiko@khstudio-hawaii.com). We will send you a PRE-PAID shipping label for USPS. Just re-pack the return and stick the USPS label, and pop it into the mail.
How do I complete a return to khstudio hawaii?
1. Please email us with a return request to keiko@khstudio-hawaii.com. Please let us know what you are returning and the reason, and we will issue you a PRE-PAID return shipping label via email (within Hawaii and the continental US).
2. If you are shipping from other countries (other than US), you must pay for return shipping via UPS or Fed Ex. If you choose to return via USPS, please pay for a tracking confirmation, so that we can follow the status of the shipment. That way, nothing gets lost in the mail!
3. Repackage your return in the original box or a similar packaging.
4. All products must be unused and undamaged, and with all tags and accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with our return policy.
Please ship the return package to:
khstudio hawaii
Attn: Web Store returns
370c kamani st., Honolulu, Hawaii 96813
5. Please keep the tracking number for your return.
6. We will then email you, upon receipt of your return and then generate your store credit or exchange. Please allow one - two billing cycles from the day you return the merchandise for your account to be credited.